Microsoft - Chennai

Experience - 2 to 4

Key Skills - Customer support and service delivery, Technical troubleshooting, Case management, Escalation handling, Service level agreement management, KPI monitoring, Process compliance, Technical readiness and training, Product and service knowledge, Content creation and documentation, Knowledge management, Change management, Stakeholder collaboration, Cross-team coordination, Customer experience management, Problem solving, Root cause analysis, Quality assurance, Communication and influencing skills, Relationship management, Project and program management, Microsoft products and services, Data analysis and reporting, Operational excellence,

Zensar Technologies Ltd - Mumbai

Experience - 0 to 2

Key Skills - SQL Query Optimization and Performance Tuning, Data Extraction, Transformation, and Loading (ETL/ELT), Data Analysis and Reporting, Data Pipeline Troubleshooting and Issue Resolution, Data Refresh and Latency Management, Performance Monitoring and Bottleneck Analysis, Collaboration with BI and Data Engineering Teams, Attention to Detail and Data Accuracy, Analytical Thinking and Problem Solving,