Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Bangalore

Experience - 0 to 2

Key Skills - Operating System Troubleshooting (Windows / macOS / Linux), Hardware & Software Installation / Configuration, System Administration & Maintenance, Active Directory, User Management & Permissions, Network Troubleshooting (LAN/WAN, VPN, DNS, DHCP), Email & Collaboration Tools Support (Outlook, Teams, etc.), Virtualization Technologies (VMware, Hyper-V, VDI, Citrix), Remote Desktop & Remote Support Tools, Security Tools & Endpoint Protection, Patch Management & System Updates, Server Monitoring & Performance Optimization, Backup & Recovery Procedures, Incident, Problem & Change Management (ITIL), Ticketing Tools (ServiceNow, JIRA, Remedy), Log Analysis & Root Cause Troubleshooting, Scripting Basics (PowerShell / Bash ? optional but useful), Customer Communication & Documentation Skills, SLA Compliance & Escalation Handling, Creating SOPs & Knowledge Base Articles,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Manual and Automation Testing, Test Case Design & Execution, Test Planning and Documentation, Model-Based Testing (Wipro?s Testing Framework), Defect Detection, Reporting & Tracking, UAT (User Acceptance Testing), Automation Tools (VB Macros, GUI Automation, Scheduling Tools), Test Environment Setup & Validation, Test Status Reporting & Dashboard Creation, Quality Assurance & Risk Analysis, SDLC and STLC Knowledge, Customer Communication & Stakeholder Reporting, Attention to Detail & Problem-Solving Skills, Familiarity with Test Management Tools (eCube, TMS), Strong Analytical and Documentation Skills,

Cognizant Technology Solutions India Ltd - Hyderabad

Experience - 0 to 2

Key Skills - Excellent Communication Skills, Documentation Skills, Good Typing, Customer Service Skills, Microsoft Office, Windows Application,