Wipro - Pune

Experience - 0 to 2

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Amazon Development Centre (India) Pvt Ltd - Bangalore

Experience - 3 to 8

Key Skills - System architecture, Escalation management, Statistical analysis, Business leadership, Analytical, Manager Program Management, Flex, Customer experience, System analysis, SQL,

Wipro - Chennai

Experience - 5 to 8

Key Skills - Process Delivery, Technical Support, Troubleshooting, Escalation Management, SLA Compliance, Performance Monitoring, Customer Service, Product Support, Process Improvement, Training & Mentoring, Team Leadership, Communication Skills, Call/Email Handling, Documentation, Root Cause Analysis ,