Wipro - Mumbai

Experience - 1 to 3

Key Skills - Server installation, Server configuration, Operating system maintenance, Network troubleshooting, Hardware troubleshooting, Software troubleshooting, Connectivity issue resolution, Infrastructure management, Release deployment, System testing, Web access support, Email service support, System security management, Production monitoring, Application support, Problem diagnosis, Collaboration with clients, Cross-functional teamwork, Technical documentation, Performance optimization, Growth-based infrastructure planning, Multi-system support, Troubleshooting expertise, System integrity management, System accessibility management.,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,