GENPACT - Hyderabad

Experience - 0 to 5

Key Skills - customer service, customer support, query resolution, issue handling, email support, chat support, voice support, customer communication, customer centric approach, data collection, account recovery support, process knowledge, policy adherence, problem reproduction, bug escalation, critical thinking, analytical skills, online applications, internet usage, multitasking, collaboration, independent working, work ethic, flexible scheduling, weekend support, communication skills.,

Accenture Solutions Pvt Ltd - Noida

Experience - 2 to 5

Key Skills - Troubleshooting, SQL, MySQL, PostgreSQL, Oracle, Java, Spring Boot, Application logs analysis, Linux, Unix commands, Incident management, ServiceNow, Jira, REST APIs, Postman, Monitoring tools, Cloud basics (AWS, Azure), CI/CD basics, Shell scripting, Python, ITIL process knowledge,

Cognizant Technology Solutions India Ltd - Chennai

Experience - 10 to 12

Key Skills - Application Ticket Analysis, AMS Ticket Optimization, ITSM Ticket Data Analysis, Elimination & Automation Opportunities, Traditional RPA, ITPA Automation, Observability, AIOps, Gen AI, Agentic AI, Automation Tool Architecture, Cost Modelling, Implementation Roadmap, Service Line Estimation, Deep Dive Analytics, Root Cause Analysis, Operational Efficiency, Productivity Improvement, Enterprise Automation Tools, Solution Architecture, Collaboration with Solution Architects, TOGAF, ITIL, AI & Automation Tool Certifications, Power BI, Dashboards, Estimation & Pricing for AMS Deals, Resource Loading, Excel, PowerPoint, Business Process Knowledge, Trending Technologies Awareness, Proposal & RFP/RFI/RFS Response Preparation, Analytical & Problem-Solving Skills.,