Amazon Development Centre (India) Pvt Ltd - Chennai

Experience - 2 to 5

Key Skills - Linux Administration, Troubleshooting, Incident Management, Ticket Handling, Monitoring & Alerting, Infrastructure Support, SOP Documentation, Root Cause Analysis (RCA), Automation (Shell/Python ? Basics), Configuration Management, Change Management, On-call Support, System Availability, Operational Excellence,

Wipro - Bangalore

Experience - 5 to 8

Key Skills - Process Excellence, Quality Assurance, Continuous Improvement, Six Sigma, Lean Methodologies, Kaizen, Process Standardization, Compliance Management, ISO 9001, CMS Standards, Metrics & KPI Management, Quality Reporting & Dashboards, SOP Documentation, Value Stream Mapping (VSM), Root Cause Analysis, Risk Mitigation, Customer Satisfaction (CSAT/PCSAT), Stakeholder Management, Benchmarking & Best Practices, Operational Excellence, Profitability Improvement,

GENPACT - Hyderabad

Experience - 0 to 3

Key Skills - order to cash, otc, billing management, pricing, advertising billing, contract processing, rate management, ad tier management, customer master data, sop documentation, billing operations, revenue billing, ad order entry, rating, advertising research, customer query resolution, billing adjustments, rating error resolution, infor, adpoint, sla management, error free processing, customer service, sales support, subscriber support, decision making, analytical skills, ms excel, communication skills, multitasking.,