GENPACT - Hyderabad

Experience - 0 to 5

Key Skills - customer service, customer support, query resolution, issue handling, email support, chat support, voice support, customer communication, customer centric approach, data collection, account recovery support, process knowledge, policy adherence, problem reproduction, bug escalation, critical thinking, analytical skills, online applications, internet usage, multitasking, collaboration, independent working, work ethic, flexible scheduling, weekend support, communication skills.,

Wipro - Coimbatore

Experience - 5 to 8

Key Skills - Cyber Security Operations, Information Security, Security Monitoring, Log Analysis, SIEM Tools, Incident Response, Threat Detection, Intrusion Detection, Forensic Analysis, Risk Assessment, Root Cause Analysis, Security Incident Management, Disaster Recovery Planning, Vulnerability Assessment, Threat Intelligence, Advanced Security Analytics, Security Dashboards & Reporting, Security Audits, Audit Compliance, Information Security Risk Management, Stakeholder Management, L1/L2 Incident Handling, 24x7 SOC Operations, Cyber Security Awareness Training, Email Security, Phishing Analysis, Malware Analysis, Access Management, Security Controls, SLA Adherence, Customer Centric Security Solutions.,

GENPACT - Hyderabad

Experience - 0 to 4

Key Skills - it operations, it ops, major incident management, crisis management, tier 2 support, infrastructure support, incident response, executive support, ecs support, executive communication, bridge call management, post incident review, pir, root cause analysis, problem management, event correlation, alert monitoring, false positive reduction, monitoring tools, splunk, dynatrace, datadog, itsm, servicenow, service transition, change management, knowledge management, service desk training, l1 coaching, premium support, system reliability, operational excellence, automation, ai in it operations, digital transformation, microsoft 365, sap support, unix, networking, cloud operations, continuous improvement, collaboration, customer centric approach.,

GENPACT - Hyderabad

Experience - 0 to 2

Key Skills - voice, bpo, analytical, customer service, customer queries, policies, presentation skills, professional services, recovery, customer focus, accent, end user, operations, customer centric, chat, writing, leadership skills, english, doe, customer handling, internet, communication skills.,