Amazon connect Engineer
KeySkills
Company Name
Infosys Ltd ( Pune )
Job Description
- Job DescriptionKey Responsibilities:
- A day in the life of an Infoscion
- As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment
- You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc
- and build POCs
- You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements
- You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives
- You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
- If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you
Technical Requirements:- Primary skills Technology Communication IVR CCT Technology Functional Testing IVR Testing Technology Infrastructure Contact Center ContactCenter model Technology Infrastructure Contact Center IVR Concepts
Additional Responsibilities:- Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data
- Awareness of latest technologies and trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Ability to assess the current processes identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
Job Details
Experience :
0 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
7338856831
e-mailId :
askus@infosys.com
Address :
Infosys Ltd. Plot No. 1, Rajiv Gandhi Infotech Park, Hinjawadi, Taluka Mulshi, Pune.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Senior Project Manager
Experience -
15 to 17
Key Skills -
Project Management,
Program Management,
Informatica,
CyberArk,
Checkmarx,
Qualys,
Cisco ACI,
Palo Alto Email Security,
AWS Security,
Azure Security Center,
Cloud Security Architecture,
Network Security,
Application Security,
Vulnerability Management,
Identity and Access Management,
Security Compliance,
Risk Management,
DevSecOps,
Infrastructure Security,
Bioinformatics (Nice to have),
PMP Methodologies,
Agile and Waterfall,
Stakeholder Communication,
Leadership,
Team Management,
Security Audits,
Regulatory Standards,
Sr Application Developer
Experience -
3 to 5
Service Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,