Assistant Manager-Customer Service
KeySkills
-
Effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum call handling
time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers? queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans,
mortgages,
priority / elite accounts,
etc.
Rotational Shift/Rotational weekly offs,
Company Name
Job Description
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Job Details
Experience :
0 To 5
Number Of
Vacancies :
19
Job Type :
Permanent
Industry Type : Software Services
Salary
:
3 Lac - 6 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
NA
Contact Details
Contact
Person :
Niranjanaa
Contact
Number :
8544122365
e-mailId :
niranjanaa.s@softtwig.com
Address :
PLOT NO;88,5TH STREET,ANNAI VELANKANNINAGAR,
MADHANANDHAPURAM,PORUR,
CHENNAI-600125
Pincode - 600158
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAssistant Manager-Customer Service
Experience -
0 to 5
Key Skills -
Effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum call handling
time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers? queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans,
mortgages,
priority / elite accounts,
etc.
Rotational Shift/Rotational weekly offs,