Company Name

Accenture Solutions Pvt Ltd ( Hyderabad )

Job Description

• Job Description

  • To motivate, develop and mentor team members in a dynamically changing environment
  • Closely monitoring daily productivity against the defined Service Level standard
  • Perform regular audit checks on client defined compliance requirements
  • Coach & monitor Team leads in day to day operations & people handling
  • People Management, including all HR related issues, as well as staff development
  • Analyze and generate reports for team performance on processes
  • Develop a continuous learning process for the team
  • Assist Operations Head in supervisory functions
  • Ensure adherence to the process deliverables (SLA's)
  • Review / audit transactions performed by team leads
  • Supervise and support team members to ensure that delivery is consistent with or exceeds client's quality service standards
  • Working closely with Team Leaders to manage Team and Individual Performance, drawing action plans for the team
  • Educational Qualification required for the position.

Job Details

Education Summary

Contact Details