Associate
KeySkills
-
Strong Communication & Interpersonal Skills,
Customer Handling & Relationship Management,
Problem-Solving & Analytical Thinking,
Time Management & Multitasking,
Attention to Detail,
Team Collaboration & Coordination,
Adaptability & Quick Learning,
Process Adherence & Documentation,
Basic Technical Troubleshooting (if required for the role),
Proficiency in MS Office (Excel,
Word,
PowerPoint),
Task Prioritization & Deadline Management,
Professional Email & Call Etiquette,
Ability to Follow Standard Operating Procedures (SOPs),
Escalation Handling & Issue Resolution,
Job Description
- Job DescriptionDo
- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance
Job Details
Experience :
0 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAssociate
Experience -
0 to 2
Key Skills -
Strong Communication & Interpersonal Skills,
Customer Handling & Relationship Management,
Problem-Solving & Analytical Thinking,
Time Management & Multitasking,
Attention to Detail,
Team Collaboration & Coordination,
Adaptability & Quick Learning,
Process Adherence & Documentation,
Basic Technical Troubleshooting (if required for the role),
Proficiency in MS Office (Excel,
Word,
PowerPoint),
Task Prioritization & Deadline Management,
Professional Email & Call Etiquette,
Ability to Follow Standard Operating Procedures (SOPs),
Escalation Handling & Issue Resolution,
Junior Desktop Support Engineer
Experience -
2 to 4
Key Skills -
Windows Operating Systems,
MS Office,
Network Connectivity Issues (LAN,
Wi-Fi),
Router/Switch Configuration Basics,
System Health Checks,
Patch Installations,
Antivirus Updates,
Backup Checks,
Ticketing Tools (ServiceNow,
Jira,
Freshservice),
Active Directory (user creation,
password reset).,
Senior analyst
Experience -
3 to 5
Key Skills -
Customer support,
Technical troubleshooting,
SLA adherence,
Query resolution,
Ticket management,
Incident documentation,
Problem diagnosis,
Client communication,
Email support,
Call handling,
Knowledge base usage,
Product support,
Product navigation assistance,
Escalation management,
Trend analysis,
Customer service,
Professional communication,
Record keeping,
Process compliance,
Multi-tasking,
Time management,
Attention to detail,
Learning agility,
Product training participation,
Self-learning,
Client relationship management,
Alternative solution offering,
Follow-up coordination,
Documentation skills.,
Process Developer
Experience -
2 to 5