DE Enabler
KeySkills
-
Delivery Excellence,
ITIL,
ITSM Processes,
IT Consulting,
Quality Management System QMS,
Process Deployment,
Floor Management,
Risk Management,
Continual Service Improvement CSI,
Customer Satisfaction Management,
Escalation Management,
ISO 20000 Compliance,
Internal and External Audits,
Root Cause Analysis,
FMEA,
SWOT Analysis,
Problem Management,
Service Delivery Management,
PDCA,
Lean,
Six Sigma,
Governance Management,
Analytics,
Infrastructure Services Quality Standards,
Contract Compliance,
Stakeholder Management,
Analytical and Diagnostic Skills.,
Company Name
Job Description
Roles and Responsibilities:
Align services with Transition and Delivery Excellence Quality Framework, Partner with delivery teams to drive adherence to DEx framework, Deploy ITSM processes across engagement lifecycle, Implement floor management controls as per QMS standards, Conduct process health check and floor management assessments, Assess service effectiveness across Service Desk Infrastructure and Application Support, Drive risk management and continual service improvement frameworks, Facilitate customer satisfaction surveys and escalation management, Perform root cause analysis using FMEA SWOT brainstorming interviews, Coach and monitor ISO 20000 compliance activities, Facilitate internal and external quality audits, Guide closure of audit non-conformities, Track risks escalations SLO breaches and non-conformities, Support ITIL processes including transition service delivery and problem management, Apply PDCA Lean and Six Sigma principles for problem solving, Participate in internal and customer governance meetings, Share best practices reusable innovations and quality standards, Ensure delivery meets contractual obligations, Drive customer satisfaction through quality standards implementation.