Company Name

Sutherland Global Services Private Limited ( Hyderabad )

Job Description

• Role & responsibilities:
  • Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
  • Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
  • Manage the verification of assigned cases and represent the case manually or take no action depending on findings
  • Log and process dispute/chargeback cases with accurate classification and evidence tagging
  • Gather and review customer, seller, and transaction evidence; conduct interviews when required.
  • Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
  • Investigate Company seller accounts to understand validity of disputed payment
  • Apply profile activation/deactivation checklists and verify customer history for claim validation.
  • Prepare and submit evidence packets for representments and reversals
  • Use tools and automated workflows to reduce manual errors and support decision-making.
  • Maintain clear documentation and escalate high-risk or anomalous cases.

Job Details

Education Summary

Contact Details