Dispute Management Specialist
Company Name
Job Description
- Role & responsibilities:
- Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
- Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
- Manage the verification of assigned cases and represent the case manually or take no action depending on findings
- Log and process dispute/chargeback cases with accurate classification and evidence tagging
- Gather and review customer, seller, and transaction evidence; conduct interviews when required.
- Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
- Investigate Company seller accounts to understand validity of disputed payment
- Apply profile activation/deactivation checklists and verify customer history for claim validation.
- Prepare and submit evidence packets for representments and reversals
- Use tools and automated workflows to reduce manual errors and support decision-making.
- Maintain clear documentation and escalate high-risk or anomalous cases.
Job Details
Experience :
0 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : BPO
Salary
:
3 Lac - 5 Lac
P.A
Education Summary
UG :
Any UG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
9962252335
e-mailId :
karthick.k@sutherlandglobal.com
Address :
Sutherland Global Services Private Limited,Tower 1-B, DLF IT Park,1/124, Shivaji Gardens, Mount Poonamallee Road, (Opp Moonlight Bus Stop),Ramapuram, Chennai.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAssistant Manger
Experience -
3 to 7
Key Skills -
aml transaction monitoring,
risk based transaction monitoring,
suspicious activity analysis,
money laundering detection,
terrorist financing detection,
tax evasion analysis,
correspondent banking monitoring,
payment service provider psp monitoring,
alert investigation,
case investigation,
complex tm investigations,
financial crime typologies,
structuring,
layering,
mule activity detection,
fec behavior analysis,
high risk merchant monitoring,
customer behavior analysis,
transaction pattern analysis,
ultimate beneficial owner analysis,
originator and beneficiary analysis,
geographic risk assessment,
sanctions and aml compliance,
regulatory compliance,
bank aml policies,
first line of defense,
escalation management,
suspicious activity escalation,
audit ready documentation,
investigation narratives,
evidence collection,
quality assurance reviews,
quality control qc,
subject matter expert sme support,
case management tools,
aml systems,
workflow tools,
osint research,
open source intelligence,
adverse media screening,
regulatory reporting support,
sla management,
productivity and quality metrics,
continuous improvement,
stakeholder collaboration,
peer mentoring,
risk assessment judgment,
independent decision making,
regulatory adaptability,
change management,
banking regulations,
regulation e,
regulation z,
cfpb guidelines,
facta compliance,
fcra compliance.,
Process Developer Order to Cash
Experience -
0 to 1
Key Skills -
order to cash,
otc,
accounts receivable,
cash application,
collections,
customer follow up,
dispute management,
unidentified cash resolution,
daily receipt reconciliation,
drr,
invoice processing,
invoice emailing,
billing support,
customer communication,
reconciliation,
credit and debit validation,
refund processing,
customer queries resolution,
interdepartmental coordination,
sla management,
confidentiality,
accuracy,
attention to detail,
ms excel,
communication skills,
problem solving.,
Technical Support Advisory
Experience -
2 to 4
Key Skills -
Customer support and service delivery,
Technical troubleshooting,
Case management,
Escalation handling,
Service level agreement management,
KPI monitoring,
Process compliance,
Technical readiness and training,
Product and service knowledge,
Content creation and documentation,
Knowledge management,
Change management,
Stakeholder collaboration,
Cross-team coordination,
Customer experience management,
Problem solving,
Root cause analysis,
Quality assurance,
Communication and influencing skills,
Relationship management,
Project and program management,
Microsoft products and services,
Data analysis and reporting,
Operational excellence,
Dispute Management Specialist
Experience -
0 to 2