Company Name

Cognizant Technology Solutions India Ltd ( Chennai )

Job Description

• Roles and Resposibilities:

  • Collaborate with Solution Architects and BD Teams to curve out the scope for GSA CoE SS team from the customer RFP/RFI/RFS
  • Perform debt analysis on ticket data, identify potential elimination / automation opportunities and estimate FTE for the given scope of services in the deal
  • Conduct deep dive ticket analysis / volumetric analysis to generate various insights, introspects and observations from the ticket data with time-scale visualizations to ascertain the root causes of current operational and business challenges of customers
  • Estimate overall AMS Team size and Day 1 FTE using Org Benchmarks with or without ticket volumetrics data and provide Service Line wise views
  • Evaluate and propose automation tools, working with various service line architects, and highlighting good-to-have / must-have tools in the enterprise automation solution, considering tool capabilities, cost, ROI and implementation Roadmap
  • Collaborate with the Delivery Excellence leads and help the team to arrive at internal and the industry benchmarks for Estimation.
  • Participate in deal review calls with various pursuit stakeholders on the deliverables / solution created by GSA CoE SS

Job Details

Education Summary

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