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Global Service Desk Engineer


KeySkills

Company Name

Hexaware Technologies Ltd ( Bangalore )


Job Description

  • Job description:
    • Service Desk
    • Voice based technical support experience in a global environment
    • Basic technical knowledge of Desktop/Laptop and Mac
    • Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker.
    • Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking,
    • Abilities to perform software installations and troubleshooting.
    • Able to work under pressure to resolve issues affecting production services coordinating multiple teams.
    • Excellent analytical, problem-solving and multi-tasking skills.
    • Technical knowledge of different client operating systems.
    • Should have worked on any ticketing tool and should be able to work within SLA's
    • Good verbal and written communication skills
    • Experience with creating process, procedures, and documentation relating to incident management or systems operations.
    • Good process Knowledge on ITIL.
    • The willingness to work in a 24*7 environment.

Job Details

Experience : 1 To 5
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 4 Lac - 6 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 2066988000
e-mailId : info@hexaware.com
Address :
Hexaware Technologies Ltd,
North Block, Plot No.19,
Rajivgandhi info tech park,
MIDC - SEZ, Phase - 3, 
Hinjawadi, Pune.

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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