IT Customer Service
KeySkills
Company Name
Job Description
- Job Description:
- We are seeking an enthusiastic IT Customer Service Representative to provide first-level technical support and ensure seamless IT service delivery to end users. The role involves troubleshooting, ticket management, and delivering exceptional customer service across IT systems and applications.
Roles & Responsibilities:- Serve as the first point of contact for IT-related queries via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex incidents to higher-level support teams while ensuring timely resolution.
- Log, track, and manage support requests using ITSM/ticketing tools.
- Assist users with system access, password resets, and configuration support.
- Provide guidance and training to end users on basic IT tools and processes.
- Ensure service requests and incidents are resolved within defined SLAs.
- Document solutions and contribute to the IT knowledge base.
- Maintain a high level of customer satisfaction through effective communication and follow-up.
Job Details
Experience :
0 To 1
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 3 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8041066000
e-mailId :
navneet.e.kaur@accenture.com
Address :
Accenture Solutions Pvt Ltd,
Building No 1A nd 1B,
Raheja Mind Space, HUDA Techno Enclave,
HITEC City
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaPortfolio Manager
Experience -
10 to 15
Key Skills -
Portfolio Management,
Program Management,
Project Governance,
Enterprise Transformation,
ERP Programs,
SAP Landscape Management,
Delivery Management,
Stakeholder Management,
Executive Communication,
Portfolio Governance Frameworks,
Risk Management,
Issue and Dependency Management,
Compliance Management,
SLA Management,
Financial Tracking,
Budgeting and Cost Control,
Effort and Capacity Management,
Champion?Challenger Model,
Decision and Escalation Management,
Cross-Functional Coordination,
Matrix Team Management,
Change Control,
Process Standardization,
Reporting and Dashboards,
Executive Status Reporting,
Hypercare Management,
Agile and Waterfall Methodologies,
JIRA,
MS Project,
Portfolio Management Tools,
Global Delivery Models,
Consulting Mindset,
Quality and Consistency Management,
Coaching and Mentoring,
Data-Driven Decision Making.,
Assistant Manager Analytics Team
Experience -
1 to 5
Key Skills -
analytics implementation,
data analytics,
statistical modeling,
machine learning,
linear regression,
non-linear regression,
mixed models,
bayesian models,
data interpretation,
customer analytics,
shopper analytics,
cpg analytics,
retail analytics,
strategic insights,
business decision support,
power bi,
tableau,
data visualization,
ms excel,
cross functional collaboration,
analytics enablement,
project management,
leadership,
industry trends understanding.,
Lead Consultant OAS Admin.
Experience -
0 to 2
Key Skills -
oracle analytics server,
oas administration,
obiee 12c,
obiee 11g,
oracle platform services,
enterprise manager,
weblogic console,
installation,
configuration,
clustering,
maintenance,
troubleshooting,
report deployment,
integration monitoring,
ssl renewal,
tns configuration,
database switchover validation,
java security patches,
upgrades planning,
server uptime management,
infrastructure support,
monitoring and alerting,
incident management,
disaster recovery,
business continuity planning,
vendor management,
performance management,
continuous improvement,
customer interfacing,
communication skills,
cloud technologies,
telecommunications domain.,
DevOps Technical Lead
Experience -
3 to 5
Key Skills -
Customer Requirement Analysis,
Project KPIs Management,
DevOps Practices,
CI CD Tools,
Automation Tools,
IT Infrastructure Management,
Team Planning and Leadership,
Project Management,
Stakeholder Management,
Tool and Infrastructure Setup,
Software Development Lifecycle SDLC,
Release and Deployment Management,
Code Review and Validation,
Debugging and Troubleshooting,
Process Monitoring and Improvement,
Continuous Improvement,
Automation Strategy,
Cybersecurity,
Vulnerability Assessment,
Risk Management,
Incident Management,
Root Cause Analysis RCA,
Team Coordination,
Client Communication.,