Company Name

Accenture Solutions Pvt Ltd ( Mumbai )

Job Description

• Job Description:
  • We are seeking an enthusiastic IT Customer Service Representative to provide first-level technical support and ensure seamless IT service delivery to end users. The role involves troubleshooting, ticket management, and delivering exceptional customer service across IT systems and applications.
  Roles & Responsibilities:
  • Serve as the first point of contact for IT-related queries via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Escalate complex incidents to higher-level support teams while ensuring timely resolution.
  • Log, track, and manage support requests using ITSM/ticketing tools.
  • Assist users with system access, password resets, and configuration support.
  • Provide guidance and training to end users on basic IT tools and processes.
  • Ensure service requests and incidents are resolved within defined SLAs.
  • Document solutions and contribute to the IT knowledge base.
  • Maintain a high level of customer satisfaction through effective communication and follow-up.

Job Details

Education Summary

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