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ITSM Consultant


KeySkills

Company Name

Cognizant Technology Solutions India Ltd ( Pune,Hyderabad )


Job Description

  • Roles and Responsibilities

    • Assess current ITSM processes and implement improvements based on ITIL V3/V4 best practices.

    • Optimize service delivery and management, including incident, problem, change, and configuration management.

    • Develop and track metrics and KPIs to monitor IT service performance.

    • Collaborate with IT and business stakeholders to align ITSM processes with organizational goals.

    • Facilitate workshops, discussions, and presentations to communicate project outcomes.

    • Drive continuous improvement and adoption of best practices across IT services.

    • Support transformation initiatives, including planning, execution, and resource allocation.

    • Apply project management methodologies to standardize approaches and track progress.

    • Provide guidance and mentorship to junior team members for effective performance.

    • Leverage Gen AI / Agentic AI for automation and IT operations (AIOps / Smart Ops).

    • Implement Service Reliability, Automation, and ITSM tools like ServiceNow and BMC Remedy.

    • Contribute to business development, including proposals, project estimations, and client interactions.

Job Details

Experience : 2 To 5
Number Of Vacancies : 5
Job Type : Permanent
Industry Type : IT/Software
Salary : 6 Lac - 12 Lac++ P.A

Education Summary

UG : B.Sc PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 4442096000
e-mailId : baiju.bakthakumar@cognizant.com
Address : Cognizant Technology Solutions India Ltd ,
2 nd floor, KCT tech park, 
Thudiyalur - Saravanampatti Rd, 
Saravanampatty, Coimbatore, Tamil Nadu.

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