Company Name

Movate Technologies Pvt Ltd ( Chennai )

Job Description

• Roles and Responsibilities:
  • Looking for candidates with Good communication skill for technical support
  • Candidate should be flexible to work in US Shift (Rotational night shifts).
  • Candidate should be good in English communication.
  • Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
  • Any experience who are willing to work with technical process can also apply.
  • Candidates with International Technical Chat experience is preferred.
  Essential Functions:
  • Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues
  • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
  • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
  • Adhere to established SLAs, and productivity/performance goals
  • Provide world class Customer Support by delivering service.

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Education Summary

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