Company Name

GENPACT ( Hyderabad )

Job Description

• • Supporting, Troubleshooting & as needed fixing, enhancing business Applications .
  • Responsible for resolving all kinds of technical issues (L2/L3) raised by Business users, clients or internal stakeholders directly or through the ticketing systems
  • Coordination with vendor for 3rd party/COTS applications and do continual follow up until the fix and track it to closure.
  • Manage and resolve production incidents that include Application outages, job failures, system/data defects, Feature/Functionality failures,
  • Take ownership of Tickets in Ticketing tool and ensure it is updated in detail with Work notes, status updates and Resolution Notes.
  • Responsible to test the application features, should understand any testing tool.
  • Responsible for Minor and major Enhancement activities
  • Responsible for vulnerability management which include patching activity/upgrade activity that is scheduled during weekends/off-shift hours on adhoc basis
  • Document KBAs/SOPs and Prepare RCAs for Problem Tickets
  • Proactively propose Continual Service Improvements to add value to the Business.
  • Coordinate with geographically distributed technical, functional teams using English to address client?s needs

Job Details

Education Summary

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