Junior Desktop Support Engineer
KeySkills
Company Name
Job Description
Roles & Responsibilities
Provide L1 technical support for desktops, laptops, printers, and peripherals
-
Install, configure, and troubleshoot Windows OS and basic applications (MS Office, browsers, email clients)
-
Handle network connectivity issues (LAN, Wi-Fi, basic router/switch configurations)
-
Support users via phone, email, or in person; log issues in the ticketing system
-
Assist with system upgrades, patch installations, and antivirus updates
-
Perform routine maintenance such as system health checks, backup checks, and device installations
-
Coordinate with senior engineers or vendors for unresolved issues
-
Maintain inventory of IT assets and ensure adherence to IT policies
Job Details
Experience :
2 To 4
Number Of
Vacancies :
5
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 6 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
MCA
Contact Details
Contact
Person :
NA
Contact
Number :
8025471550
e-mailId :
Aswin.Sekar@itcinfotech.com
Address :
ITC InfotechparkPulikeshinagar P.O.Bangalore ? 560005Fax : 2547 1550/ 9312
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAutomation Testing - SDET
Experience -
0 to 2
Key Skills -
Playwright,
TypeScript,
JavaScript,
Test Automation,
UI Automation,
API Testing,
REST API,
CI/CD,
Git,
Jenkins,
Manual Testing,
Test Case Design,
Exploratory Testing,
Regression Testing,
Defect Reporting,
JIRA,
Agile Methodologies,
Automation Framework Development,
Backend Testing,
Requirement Analysis,
Shift-Left Testing,
System Engineer
Experience -
3 to 5
Key Skills -
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,
Associate
Experience -
0 to 2
Key Skills -
Strong Communication & Interpersonal Skills,
Customer Handling & Relationship Management,
Problem-Solving & Analytical Thinking,
Time Management & Multitasking,
Attention to Detail,
Team Collaboration & Coordination,
Adaptability & Quick Learning,
Process Adherence & Documentation,
Basic Technical Troubleshooting (if required for the role),
Proficiency in MS Office (Excel,
Word,
PowerPoint),
Task Prioritization & Deadline Management,
Professional Email & Call Etiquette,
Ability to Follow Standard Operating Procedures (SOPs),
Escalation Handling & Issue Resolution,
Administrator
Experience -
0 to 2
Key Skills -
IT Service Management (ITSM),
Incident & Problem Management,
Hardware and Software Installation & Configuration,
Network Monitoring & Maintenance,
Root Cause Analysis & Troubleshooting,
Service Request Handling & SLA Management,
System & Server Administration,
Backup and Data Recovery,
User Access Management,
Customer Support & Client Relationship Management,
Ticketing Tools (e.g.,
ServiceNow,
Remedy,
JIRA),
Remote Support & On-site Coordination,
Performance Monitoring & Reporting,
Process Adherence & Quality Assurance,
Technical Documentation & Knowledge Base Maintenance
,