Company Name

Birlasoft ( Noida )

Job Description

• Key Responsibilities:
  • Develop and maintain business capability models tailored to loan servicing operations.
  • Align IT initiatives with business goals, especially across loan origination, servicing, collections, and closure.
  • Design future-state operating models integrating business processes, organizational structures, and technology platforms.
  • Analyze and optimize end-to-end loan servicing workflows including onboarding, payment processing, arrears management, refunds, cancellations, and regulatory reporting.
  • Collaborate with teams managing platforms like Core system, Portals, RPA, and AML screening tools to ensure seamless integration and compliance.
  • Work closely with senior business leaders, compliance teams, and technology partners to gather requirements and translate them into architectural solutions.
  • Lead joint design sessions and facilitate change management during transformation initiatives.
  • Understand KPIs and metrics to monitor business model effectiveness.
  • Identify risks and develop mitigation strategies to ensure business continuity.

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Education Summary

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