Company Name

GENPACT ( Noida )

Job Description

• Job Description:

  • Inviting applications for the role of Lead Consultant - .Net Developer
  • In this role, you will be work as a .Net Developer & SME for BPM related applications.

  Responsibilities:

  • .SME / Managerial level support for BPM (.Net) related applications
  • .Ensuring services are delivered in line with the agreed service level targets.
  • .Provide escalation point and give focus to addressing possible service delivery issues.
  • .Identify and facilitate delivery of service improvements.
  • .Ability to communicate effectively across complex and diverse group of stakeholders.
  • .Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
  • .Ability and flexible to work in a virtual environment across multiple time zones.
  • .Flexible to work in non-standard hours in supporting global production systems.
  • .Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.
  • .Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
  • .Should have in-depth knowledge on following .Net, SQL Server & JavaScript.
  • .Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
  • .Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
  • .Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
  • .Must have experience in Supporting 24x5 mission critical environments.
  • .Raise incident / problem tickets as required.
  • .RCA - support the provision of root cause analysis and associated problem ticket management.
  • .Resolve - provide second-level support for the resolution of incidents / problem tickets.
  • .Change & Release Management - support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example Break / Fix testing.
  • .Provide KT to new team members.
  • .Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
  • .Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.
  • .Provide support during key periods of business activity, such as month, quarter, and year end activities.
  • .Attend, participate and contribute in 1:1's, team meetings, Goal Plans and Development Activities.
  • .Able to demonstrate the use of problem-solving methodologies.
  • .Able to work within a culturally diverse environment.
  • .Adaptable and flexible approach to working across global business locations.

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