Company Name

GENPACT ( Pune )

Job Description

• Responsibilities :

  •     Good understanding of various retirement plans and regulations affecting them
  •     Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout.)
  •     Managing service delivery within the agreed service level across multiple blended processes
  •     Implement operational governance framework  quality review mechanism, communication strategy
  •     Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
  •     Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions
  •     Perform monthly/quarterly/yearly individual appraisal discussions with the team members
  •     Prepare Weekly/Monthly dashboards for reporting
  •     Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process
  •     Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic
  •     Exposure to tools and technologies offered to enhance effectiveness of the assigned Process 

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Education Summary

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