Manager - AP

Job Description:
- Ready to shape the future of work
- At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
- We are inviting applications for the role of Manager, Accounts Payable
- The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and lead all aspects of corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed.
- The Manager of Accounts Payable will coordinate the Accounts Payables processes and outcomes, directly leading the AP Associates and AP Project Associates. Lead the development of AP team by holding high standards and ensuring that Associates are setup for success and have/learn the requisite skills and abilities to do their jobs well. Design, propose and implement improvements and or streamline our processes and procedures independently and by collaborating with members of the firm and clients. The Manager of AP be passionate about supplying to growth and change, as this is a fast paced environment that is a consistently growing and changing business, requiring evolution, and build out of our systems and processes to accommodate increased payables demand.
Responsibilities:
- Coach & mentor the team to manage their work effectively.
- Ensure yearly goals are set, communicated and followed-through to get desired result
- Ensure team is trained on all corporate/process and skill based trainings.
- Career path for the team and leads.
- Maintain attrition at the lowest level as per corporate target
- Become SME of software and tools utilized by the AP Team (mainly Workday and Concur). Provide system administration and collaborate closely with technologist to support, maintain and improve the software products used by the Accounts Payable team.
- Develop and run metrics that measure the activities performed by AP and present them in a synthesized way.
- Develop and maintain a catalog of reports that enable clients to handle their inputs into the Accounts Payable processes in an effective way and without bureaucracy.
- Responsible for overall process results.
- Subject Matter Specialist for the process
- Ensure to meet Service Levels Agreement results (daily/weekly/monthly)
- Ensure process controls are appropriately established, communicated to employees and timely audited.
- Pro-actively Advance in case of issue identified or resolution not received
- Lead monthly process dashboard calls or weekly/fortnightly process related calls with client
- Plan & execute people movement during high volume or attrition
- Ensure knowledge retention and improvement in the team.
- Establish & Handle client relationship through regular engagement with the client
- Pro-actively identify the issues or client needs and take action
- High customer service oriented
- Qualifications we seek in you!
Minimum qualifications:
1. Bachelor's/Master's degree with a major in Finance and Accounting.
2. Experience with Accounts Payable or Finance.
3. Functional SME with Workday Financials and SAP Concur.
4. Preferred qualifications
5. Experience in team handling of minimum 10 employees
6. Establish & Manage client relationship through regular engagement with the client
7. Pro-actively identify the issues or client needs and take action
8. .High customer service oriented