Company Name

Capgemini Technology Services India Limited ( Bangalore )

Job Description

• Your Role
  • Own and govern the end-to-end Experience Management process, ensuring alignment with client tech stack and XLAs.
  • Administer and optimize DEM tools (SysTrack, Nexthink) for proactive monitoring and actionable insights.
  • Design and maintain scalable data architecture, including ELT pipelines and API integrations across enterprise systems.
  • Drive automation and digital transformation through advanced scripting (PowerShell, Python) and self-healing workflows.
  • Define and execute experience improvement strategies, partnering with stakeholders for innovation and scalability.
  • Lead XMO operations, ensuring collaboration, structured documentation, and knowledge transfer for long-term success.
  Your Profile
  • Strong expertise in SysTrack and Nexthink administration, reporting, and automation.
  • Proven experience in designing complex solution architectures for digital workplace and experience management.
  • Proficiency in PowerShell, Python, SQL, and ELT pipeline management (Azure Data Factory or equivalent).
  • Hands-on knowledge of data modeling and enterprise databases (SQL Server, Oracle, Snowflake, Redshift, NoSQL).
  • Skilled in API design (REST/SOAP), enterprise system integration, and ITSM/BI tools (e.g., Power BI).
  • Ability to drive digital transformation strategies, stakeholder engagement, and governance of experience initiatives.
  • Bachelor's degree in Computer Science/IT; certifications like ITIL, Azure Data Engineer/Architect, Nexthink/SysTrack preferred.

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