Company Name

Infosys Ltd ( Bangalore )

Job Description

• Job Description:
  • We are seeking a proactive and skilled Service Delivery with a strong understanding of IT OT infrastructure and project management to oversee the lifecycle of demand requests DMND and projects within our Site infrastructure team
  • In terms of delivery OT at Site Infrastructure has three main focus
  • OT Box new deployment and revamping through DMNDs
  • OT Node new deployment
  • Any other OT related DMNDs new VM creation site architecture design audit
  Key Responsibilities:
  • OT Box new deployment and revamping
  • Responsible of the deployment of OT boxes
  • Frame quote and assign DMND to OT Solution Experts within the site infrastructure team considering scope DMND complexity knowledge and capacity of each OT SE
  • Assign DMND to other Service Lines OT experts or Demand Manager
  • Make sure that all key Service Lines are included in the Demand
  • Actively participate in DDS weekly meetings challenging DDS and business on the expected day to day timeline and infrastructure prerequisites
  • Inform and communicate to DDS and business key deployment milestones customer SPOC
  • Follow up the entire OT box deployment process with other Service Lines
  • Overview the global DMND realization escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
  • OT Node Project
  • Construct maintain timeline construction for future deployments with DDSs through weekly meetings
  • Assign Site Infrastructure resources to each deployment
  • Coordinate with other Service Lines on resources allocation
  • Escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
  • Other OT related DMNDs
  • Frame quote and assign OT DMNDs to the right stakeholders among GIO Service Lines
  • Liaise with Business Partners regarding missing information on specific DMND cost modifications urgent DMND screening requests and customer updates
  • Communicate with clients regarding specific DMND information new processes technical solution advice process advice and solution delivery delays
  • Overview the global DMND realization escalate any risks difficulties delays to the OT Deployment Coordinator during weekly meetings
  • Specific Manager Topics
  • Address urgent topics as assigned by the manager
  • Prepare and deliver occasional presentations on specific topics
  Technical Requirements:
  • Proven experience in demand management or project coordination in IT domains infrastructure security etc
  • Experience in OT is a plus
  • Good knowledge of security firewalls network switches and system VMs servers assets
  • Good knowledge of standards and regulations related to OT systems
  • Strong organizational and prioritization skills
  • Excellent communication and stakeholders management abilities both internal and external
  • Proficiency in tracking and reporting on multiple concurrent demands
  • Ability to work effectively in cross functional and geographically distributed teams
  • Familiarity with best practices within project management methodologies and tools
  • ITIL knowledge is nice to have

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