PROD support Clearing



Job Description

  • Job Description

    • We are seeking a PROD support Clearing with 5+ years of hands-on Windows operating systems engineering and troubleshooting in an enterprise environment.
    • Minimum 5+ years of hands-on support of code and script (PowerShell, Java, Groovy, Scala, .Net, Python, Ruby, AngularJS, Nodejs, and/or Go) and the interpretation of logs
    • Strong background in OSI model and fundamental understanding of networking ? This position requires full-stack troubleshooting.
    • Previous troubleshooting experience in a helpdesk or engineering capacity, in a fast-paced environment ? Discovery and triage, as well as customer service skills, should be mature.
    • Ability to use ticketing systems such as Service Now, Jira, ConnectWise, HP Open Desk, etc.
    • Familiarity with use of MS Office applications in IT environment (Word, Visio, Excel, Outlook, Teams, etc.)
    • Fundamental exposure to working with databases and understanding of SQL and/or MySQL, DB2
    • Some familiarity with proxies, load-balancing, DNS, and API support, zone lockdowns, firewall concepts 
    • Ability to use a wide variety of technologies, including open source technologies, cloud services (AWS, Azure), IIS, Apache, Tomcat, F5, Azure Devops, CI/CD, APM 
    • Familiarity with auditing processes, compliance requirements, and regulatory frameworks.
    • Strong background in Windows, Active Directory, permissions/ ACLs, IIS Administration, .Net Core, Office 365 / Exchange Administration.
    • Strong background in enterprise application support
    • Understanding of backup methods and storage volumes
    • Prompt, concise communication of service degradation, application warnings and failures
    • Experience with an enterprise schedular such as Jams, Titan, or similar.
    • Experience with DevOps, such as automation/configuration management using Chef, Ansible, SCCM, LanDesk, Docker, Terraform, Packer.
    • Experience with Linux / UNIX operating systems
    • Experience with process documentation using Visio, Draw.IO, or similar tools to describe logical, circuit, server, or object relationships.
    • Experience with Papertrail, Puppet, Ansible, and other testing / QA methodologies.
    • Secondary education in IT, Finance, or Project Management.
    • Windows Administration coursework or certifications.
    • ITIL familiarity.

Job Details

Experience : 3 To 5
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 6 Lac - 10 Lac P.A

Education Summary

UG : Any UG Degree PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 9840885103
e-mailId : careers@htcindia.com
Address : HTC Global Services (Indida) Pvt Ltd,No: 41, GST Road, Guindy,Chennai,Tamilnadu, India.

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia