Company Name

HTC Global Services (India) Pvt Ltd ( Chennai )

Job Description

• Job Description

  • We are seeking a PROD support Clearing with 5+ years of hands-on Windows operating systems engineering and troubleshooting in an enterprise environment.
  • Minimum 5+ years of hands-on support of code and script (PowerShell, Java, Groovy, Scala, .Net, Python, Ruby, AngularJS, Nodejs, and/or Go) and the interpretation of logs
  • Strong background in OSI model and fundamental understanding of networking ? This position requires full-stack troubleshooting.
  • Previous troubleshooting experience in a helpdesk or engineering capacity, in a fast-paced environment ? Discovery and triage, as well as customer service skills, should be mature.
  • Ability to use ticketing systems such as Service Now, Jira, ConnectWise, HP Open Desk, etc.
  • Familiarity with use of MS Office applications in IT environment (Word, Visio, Excel, Outlook, Teams, etc.)
  • Fundamental exposure to working with databases and understanding of SQL and/or MySQL, DB2
  • Some familiarity with proxies, load-balancing, DNS, and API support, zone lockdowns, firewall concepts 
  • Ability to use a wide variety of technologies, including open source technologies, cloud services (AWS, Azure), IIS, Apache, Tomcat, F5, Azure Devops, CI/CD, APM 
  • Familiarity with auditing processes, compliance requirements, and regulatory frameworks.
  • Strong background in Windows, Active Directory, permissions/ ACLs, IIS Administration, .Net Core, Office 365 / Exchange Administration.
  • Strong background in enterprise application support
  • Understanding of backup methods and storage volumes
  • Prompt, concise communication of service degradation, application warnings and failures
  • Experience with an enterprise schedular such as Jams, Titan, or similar.
  • Experience with DevOps, such as automation/configuration management using Chef, Ansible, SCCM, LanDesk, Docker, Terraform, Packer.
  • Experience with Linux / UNIX operating systems
  • Experience with process documentation using Visio, Draw.IO, or similar tools to describe logical, circuit, server, or object relationships.
  • Experience with Papertrail, Puppet, Ansible, and other testing / QA methodologies.
  • Secondary education in IT, Finance, or Project Management.
  • Windows Administration coursework or certifications.
  • ITIL familiarity.

Job Details

Education Summary

Contact Details