Company Name

IBM ( Bangalore )

Job Description

• Job Description
  • In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.
  • Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.
  • Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM SuccessFactors.
  • In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
  Role And Responsibilities
  • Resolve tickets includes getting clear and complete requirement from business (Service Requests, Incidents, Change requests etc) including all relevant documentation
  • Work closely with Product Owners and Product Managers to have a clear understanding of product vision, product roadmap
  • Participate for any technical discussion on need basis
  • Adherence to work plan, activities, milestones and timelines per phase for respective areas
  • E2E responsible for the solution deployment including defect triage and testing
  • Provide input to Product Owners for any feedback from business for them to action
  Technical And Professional Expertise
  • Proficient in Core HR Functions (excluding Recruitment): Demonstrates in-depth knowledge of HR essentials such as SuccessFactors Time and Absence.
  • Effective at resolving HR issues.
  • Strong SuccessFactors Proficiency: Understanding and in depth knowledge on SF time and absence module.
  • Effective Multitasking Under Pressure: Thrives in fast-paced environments, maintains exceptional organization, meets deadlines while managing multiple projects simultaneously.
  • Skilled Troubleshooter and Process Improver: Possesses vital HR skills for issue identification, process enhancement, and efficiency improvement.
  • Collaborative Communicator: Excellently collaborates with internal and external stakeholders, building strong relationships and facilitating effective communication.
  • SF Certification is mandatory, Must be certified in EC/Time Management.

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