Company Name

GENPACT ( Hyderabad )

Job Description

• Job Description:
  • Ready to shape the future of work
  • At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
  • If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
  • Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
  • We are inviting applications for the role of Process Associate/Developer, Customer Service
  • In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
  Responsibilities:
  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Qualifications we seek in you!
  • Minimum qualifications
  • Graduate (Any Discipline)
  • Freshers are eligible
  Preferred qualifications:
  1. Previous experience in a customer service role chat/email/voice
  2. Effective probing skills and analyzing / understanding skills
  3. Analytical skills with customer centric approach
  4. Excellent proficiency with written English and with neutral English accent
  5. You should be able to work on a flexible schedule (including weekend shift)

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