Process Associate
KeySkills
Job Description
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online
Job Details
Experience :
0 To 2
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : Bussiness Services
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
Contact
Number :
8030835000
e-mailId :
hr.helpdeskexit@genpact.com
Address :
RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSr Application Developer
Experience -
3 to 5
Service Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Business Analyst
Experience -
5 to 8
Key Skills -
Requirement Gathering & Analysis,
Functional & Non-Functional Requirements Documentation,
RFP/RFI Understanding & Response Preparation,
Process Mapping & Workflow Diagramming (BPMN,
Flowcharts),
Stakeholder & Customer Management,
Gap Analysis & Impact Analysis,
Solution Designing & Feasibility Assessment,
Data Modeling & Data Analysis,
User Stories & Acceptance Criteria Creation,
UAT Planning,
Coordination & Execution,
Test Case Review & Requirement Coverage Validation,
Cross-Functional Collaboration (Delivery,
QA,
Architects,
PMs),
Change Request Management,
Project Planning Support & Milestone Tracking,
Problem Solving & Root Cause Analysis,
Excellent Communication & Presentation Skills,
Documentation (BRD,
FRD,
SRS),
Market Research & Competitive Analysis,
Knowledge of SDLC & Agile Methodologies,
Developer
Experience -
3 to 5
Key Skills -
Software Development Life Cycle (SDLC),
Requirement Analysis & Feasibility Study,
Root Cause Analysis & Problem Solving,
Coding,
Debugging & Performance Optimization,
Software Testing & Quality Assurance,
System Design & Architecture,
Client Requirement Gathering & Documentation,
Process Automation & Validation,
Programming & Scripting (as per tech stack),
Version Control & Code Management,
Technical Documentation & Reporting,
Collaboration with Cross-functional Teams,
Customer Interaction & Feedback Handling,
Continuous Learning & Process Improvement,