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Process Associate


KeySkills

Company Name

GENPACT ( Hyderabad )


Job Description

    •     Handle multiple chats at the same time (3+ Active Chats simultaneously)
    •     Respond to the customer queries & issues in timely manner
    •     Provide solution to the customer basis the available help articles and within the policies
    •     Replicate customers issue and report necessary bugs/suggestions/ideas
    •     Provide excellent services to the customers
    •     Work closely with internal departments to provide the required information/support to the customer
    •     Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
    •     Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
    •     Maintain a deep understanding of client process and policies
    •     Upskill to enhance the knowledge from time to time and offer support
    •     Upsell existing and sell the relevant/next logical products to the new customers basis their business

Job Details

Experience : 0 To 2
Number Of Vacancies : 1
Job Type : Permanent
Industry Type : IT/Software
Salary : 2 Lac - 4 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 8030835000
e-mailId : hr.helpdeskexit@genpact.com
Address : RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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