Company Name

GENPACT ( Hyderabad )

Job Description

• •     Handle multiple chats at the same time (3+ Active Chats simultaneously)
  •     Respond to the customer queries & issues in timely manner
  •     Provide solution to the customer basis the available help articles and within the policies
  •     Replicate customers issue and report necessary bugs/suggestions/ideas
  •     Provide excellent services to the customers
  •     Work closely with internal departments to provide the required information/support to the customer
  •     Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  •     Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  •     Maintain a deep understanding of client process and policies
  •     Upskill to enhance the knowledge from time to time and offer support
  •     Upsell existing and sell the relevant/next logical products to the new customers basis their business

Job Details

Education Summary

Contact Details