Process Associate
KeySkills
Job Description
- Job description:
- Strong command over English typing with excellent accuracy.
- Manage customer queries via email, chat, and calls.
- Deliver prompt and effective customer support to resolve concerns.
- Handle International chat processes for diverse clients.
- Maintain accurate records of documents and transactions.
- Preferred candidate profile
- Minimum 6 months of experience in BPO or related industry.
- Outstanding written and verbal communication skills in English.
- Basic computer Knowledge.
- Willingness to work in rotational shifts, mainly night shifts.
- Cab facility available within 30km
Job Details
Experience :
1 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
4 Lac - 6 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaService Desk Analyst
Experience -
1 to 3
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Process Associate Customer Service Voice
Experience -
0 to 5
Key Skills -
customer service,
customer support,
query resolution,
issue handling,
email support,
chat support,
voice support,
customer communication,
customer centric approach,
data collection,
account recovery support,
process knowledge,
policy adherence,
problem reproduction,
bug escalation,
critical thinking,
analytical skills,
online applications,
internet usage,
multitasking,
collaboration,
independent working,
work ethic,
flexible scheduling,
weekend support,
communication skills.,
Analyst
Experience -
1 to 3
Senior analyst
Experience -
3 to 5
Key Skills -
Customer support,
Technical troubleshooting,
SLA adherence,
Query resolution,
Ticket management,
Incident documentation,
Problem diagnosis,
Client communication,
Email support,
Call handling,
Knowledge base usage,
Product support,
Product navigation assistance,
Escalation management,
Trend analysis,
Customer service,
Professional communication,
Record keeping,
Process compliance,
Multi-tasking,
Time management,
Attention to detail,
Learning agility,
Product training participation,
Self-learning,
Client relationship management,
Alternative solution offering,
Follow-up coordination,
Documentation skills.,