Process Developer
KeySkills
Job Description
- Daily client interactions, working with onshore team on a day to day basis
- Be able to review manual processes and define scope for automation/ Improvements
- Detail oriented, good communication skills and ability to work independently and within the team environment
- Communicate and present to external and internal client as required
- Responsible to work with multiple partners
- Responsible to align with internal controls and policies and pay attention to details.
Job Details
Experience :
2 To 5
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : Engineering/Projects
Salary
:
2 Lac - 6 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8030835000
e-mailId :
hr.helpdeskexit@genpact.com
Address :
RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Sr Application Developer
Experience -
3 to 5
Service Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Developer
Experience -
3 to 5
Key Skills -
Software Development Life Cycle (SDLC),
Requirement Analysis & Feasibility Study,
Root Cause Analysis & Problem Solving,
Coding,
Debugging & Performance Optimization,
Software Testing & Quality Assurance,
System Design & Architecture,
Client Requirement Gathering & Documentation,
Process Automation & Validation,
Programming & Scripting (as per tech stack),
Version Control & Code Management,
Technical Documentation & Reporting,
Collaboration with Cross-functional Teams,
Customer Interaction & Feedback Handling,
Continuous Learning & Process Improvement,