Quality Assurance Analyst
KeySkills
Job Description
- Job description:
- The purpose of this role is to conduct audits to ensure quality compliance within the account.
- Conduct process quality audits as per plan
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Job Details
Experience :
1 To 3
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 6 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSystems Engineer
Experience -
2 to 4
Key Skills -
ServiceNow (SNOW),
Splunk,
IT Systems Monitoring,
Incident Management,
Problem Management,
Log Analysis,
System Performance Optimization,
IT Infrastructure Support,
Security Controls,
Compliance Management,
Capacity Planning,
Troubleshooting,
Root Cause Analysis,
System Documentation,
SOP Management,
Vendor Coordination,
System Integration,
System Upgrades,
Disaster Recovery,
Business Continuity Planning,
Stakeholder Communication,
Analytical Skills,
Business Analyst
Experience -
5 to 8
Key Skills -
Requirement Gathering & Analysis,
Functional & Non-Functional Requirements Documentation,
RFP/RFI Understanding & Response Preparation,
Process Mapping & Workflow Diagramming (BPMN,
Flowcharts),
Stakeholder & Customer Management,
Gap Analysis & Impact Analysis,
Solution Designing & Feasibility Assessment,
Data Modeling & Data Analysis,
User Stories & Acceptance Criteria Creation,
UAT Planning,
Coordination & Execution,
Test Case Review & Requirement Coverage Validation,
Cross-Functional Collaboration (Delivery,
QA,
Architects,
PMs),
Change Request Management,
Project Planning Support & Milestone Tracking,
Problem Solving & Root Cause Analysis,
Excellent Communication & Presentation Skills,
Documentation (BRD,
FRD,
SRS),
Market Research & Competitive Analysis,
Knowledge of SDLC & Agile Methodologies,
Developer
Experience -
3 to 5
Key Skills -
Software Development Life Cycle (SDLC),
Requirement Analysis & Feasibility Study,
Root Cause Analysis & Problem Solving,
Coding,
Debugging & Performance Optimization,
Software Testing & Quality Assurance,
System Design & Architecture,
Client Requirement Gathering & Documentation,
Process Automation & Validation,
Programming & Scripting (as per tech stack),
Version Control & Code Management,
Technical Documentation & Reporting,
Collaboration with Cross-functional Teams,
Customer Interaction & Feedback Handling,
Continuous Learning & Process Improvement,
Sr Application Developer
Experience -
3 to 5
Key Skills -
SRE,
Site Reliability Engineering,
Reliability Engineering,
DevOps,
System Availability,
System Performance,
Root Cause Analysis,
Capacity Management,
Performance Tuning,
Monitoring,
Alerting,
Observability,
New Relic,
APM Tools,
Service Maps,
Tracing,
Dashboard Creation,
JVM Monitoring,
Spring Boot,
JVM Tuning,
Application Performance,
Splunk,
Splunk Queries,
Splunk Dashboards,
Incident Management,
On-call Support,
Production Support,
Automation,
Operational Efficiency.,