Quality Assurance Analyst
KeySkills
Job Description
- Job description:
- The purpose of this role is to conduct audits to ensure quality compliance within the account.
- Conduct process quality audits as per plan
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Job Details
Experience :
1 To 3
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 6 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSupport Engineer - III
Experience -
2 to 5
Key Skills -
Linux Administration,
Troubleshooting,
Incident Management,
Ticket Handling,
Monitoring & Alerting,
Infrastructure Support,
SOP Documentation,
Root Cause Analysis (RCA),
Automation (Shell/Python ? Basics),
Configuration Management,
Change Management,
On-call Support,
System Availability,
Operational Excellence,
Assistant Manger
Experience -
3 to 7
Key Skills -
aml transaction monitoring,
risk based transaction monitoring,
suspicious activity analysis,
money laundering detection,
terrorist financing detection,
tax evasion analysis,
correspondent banking monitoring,
payment service provider psp monitoring,
alert investigation,
case investigation,
complex tm investigations,
financial crime typologies,
structuring,
layering,
mule activity detection,
fec behavior analysis,
high risk merchant monitoring,
customer behavior analysis,
transaction pattern analysis,
ultimate beneficial owner analysis,
originator and beneficiary analysis,
geographic risk assessment,
sanctions and aml compliance,
regulatory compliance,
bank aml policies,
first line of defense,
escalation management,
suspicious activity escalation,
audit ready documentation,
investigation narratives,
evidence collection,
quality assurance reviews,
quality control qc,
subject matter expert sme support,
case management tools,
aml systems,
workflow tools,
osint research,
open source intelligence,
adverse media screening,
regulatory reporting support,
sla management,
productivity and quality metrics,
continuous improvement,
stakeholder collaboration,
peer mentoring,
risk assessment judgment,
independent decision making,
regulatory adaptability,
change management,
banking regulations,
regulation e,
regulation z,
cfpb guidelines,
facta compliance,
fcra compliance.,
Domain Trainee Reinsurance
Experience -
0 to 2
Key Skills -
reinsurance operations,
p&c reinsurance,
facultative reinsurance,
treaty reinsurance,
assumed reinsurance,
ceded reinsurance,
reinsurance underwriting support,
underwriting services,
reinsurance premium booking,
premium calculations,
reinsurance accounting coordination,
facultative submissions,
reinsurance renewals,
new business processing,
endorsement processing,
certificate issuance,
underwriting rules and guidelines,
reinsurance underwriting cycle,
reinsurance placement support,
surplus ratio management,
catastrophe risk mitigation,
exposure management,
facultative exception handling,
complex reinsurance agreements,
reinsurance workflow management,
work tracking systems,
reinsurance metrics reporting,
client servicing,
customer relationship management,
uk reinsurance market,
us reinsurance market,
apac reinsurance market,
insurance operations,
policy administration,
advanced excel,
data analysis,
analytical skills,
communication skills,
stakeholder collaboration,
insurance certifications lm1 lm2,
iia.,
Assistant Vice President
Experience -
0 to 3
Key Skills -
record to report,
r2r,
general accounting,
fixed assets accounting,
intercompany accounting,
account reconciliation,
balance sheet reconciliation,
bank reconciliations,
month end close,
quarter end close,
year end close,
accruals,
amortization,
financial reporting,
financial submissions,
gl accounting,
outsourced service delivery,
finance and accounting operations,
client service delivery,
p&l management,
revenue growth,
client upsell,
stakeholder management,
global collaboration,
cross functional leadership,
lean six sigma,
continuous improvement,
transformation management,
digital transformation,
automation implementation,
performance management,
gap analysis,
improvement planning,
change management,
problem solving,
deal solutioning,
pricing strategy,
due diligence,
transitions management,
stabilization,
executive presence,
leadership development,
people management,
talent retention,
culture building.,