Company Name

Amazon Development Centre (India) Pvt Ltd ( Hyderabad )

Job Description

• Job description
  • The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers experience.
  • This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.
  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
  • Investigate images/videos and provide recommended actions in accordance with SOPs.
  • Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
  • Identify patterns emerging from audits and contribute to process/program improvements.
  • Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  • Systematically escalate problems to relevant owners/teams according to processes.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
  • Understand performance metrics and leverage them to drive business goals.
  • Work in a collaborative environment and contribute to the growth of the respective team/program.
  • Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

Job Details

Education Summary

Contact Details