SENIOR SPECIALIST
KeySkills
-
Cisco ACI,
Network Automation,
Troubleshooting,
Root Cause Analysis,
IT Service Management,
Incident Resolution,
Network Security,
Data Center Network Operations,
SLA Management,
Service Delivery,
Knowledge Base Management,
Process Improvement,
Cross-Functional Collaboration,
Customer Satisfaction,
ITIL Framework,
Communication Skills,
Interpersonal Skills,
Company Name
Job Description
- Key Responsibilities
- Provide Advanced Technical Support By Performing Root Cause Analysis On Complex Incidents Related To Cisco Aci And Network Automation, Implementing Effective Solutions To Ensure High Service Availability.
- Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
- Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.
- Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.
- Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.
Skill Requirements- Proficient In Cisco Aci And Network Automation Technologies.
- Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
- In-Depth Knowledge Of It Service Management And Incident Resolution Processes.
- Familiarity With Security Protocols And Best Practices In Network Operations.
- Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.
Job Details
Experience :
0 To 2
Number Of
Vacancies :
20
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 5 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8066714000
e-mailId :
darapunenir@hcl.com
Address :
HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaAzure Endpoint & Automation Engineer
Experience -
4 to 6
DevOps Engineer
Experience -
6 to 10
Key Skills -
Azure DevOps,
Terraform,
Pulumi,
Bicep,
Kubernetes,
CI/CD pipelines,
Infrastructure as Code (IaC),
cloud deployment,
automation,
Git,
YAML,
Docker,
Jenkins,
scripting (PowerShell,
Bash,
Python),
monitoring,
troubleshooting,
configuration management,
Agile methodology,
version control,
networking concepts,
performance optimization,
problem-solving,
collaboration,
communication,
Java Software Engineer
Experience -
5 to 10
Key Skills -
Java,
J2EE,
Spring,
Spring Boot,
Microservices,
RESTful APIs,
JAX-RS,
JSON,
Hibernate,
JPA,
SQL,
Maven,
Gradle,
Git,
SVN,
cloud deployment,
API development,
software design,
debugging,
troubleshooting,
Agile methodology,
version control,
CI/CD,
problem-solving,
performance tuning,
scalability,
teamwork,
communication skills
,
SENIOR SPECIALIST
Experience -
0 to 2
Key Skills -
Cisco ACI,
Network Automation,
Troubleshooting,
Root Cause Analysis,
IT Service Management,
Incident Resolution,
Network Security,
Data Center Network Operations,
SLA Management,
Service Delivery,
Knowledge Base Management,
Process Improvement,
Cross-Functional Collaboration,
Customer Satisfaction,
ITIL Framework,
Communication Skills,
Interpersonal Skills,