SENIOR SPECIALIST
KeySkills
-
Cisco ACI,
Network Automation,
Troubleshooting,
Root Cause Analysis,
IT Service Management,
Incident Resolution,
Network Security,
Data Center Network Operations,
SLA Management,
Service Delivery,
Knowledge Base Management,
Process Improvement,
Cross-Functional Collaboration,
Customer Satisfaction,
ITIL Framework,
Communication Skills,
Interpersonal Skills,
Company Name
Job Description
- Key Responsibilities
- Provide Advanced Technical Support By Performing Root Cause Analysis On Complex Incidents Related To Cisco Aci And Network Automation, Implementing Effective Solutions To Ensure High Service Availability.
- Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
- Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.
- Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.
- Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.
Skill Requirements- Proficient In Cisco Aci And Network Automation Technologies.
- Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
- In-Depth Knowledge Of It Service Management And Incident Resolution Processes.
- Familiarity With Security Protocols And Best Practices In Network Operations.
- Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.
Job Details
Experience :
0 To 2
Number Of
Vacancies :
20
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 5 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8066714000
e-mailId :
darapunenir@hcl.com
Address :
HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSalesforce Lead
Experience -
5 to 8
Associate Software Engineer
Experience -
4 to 8
Software Engineer
Experience -
4 to 6
Assistant Manger
Experience -
3 to 7
Key Skills -
aml transaction monitoring,
risk based transaction monitoring,
suspicious activity analysis,
money laundering detection,
terrorist financing detection,
tax evasion analysis,
correspondent banking monitoring,
payment service provider psp monitoring,
alert investigation,
case investigation,
complex tm investigations,
financial crime typologies,
structuring,
layering,
mule activity detection,
fec behavior analysis,
high risk merchant monitoring,
customer behavior analysis,
transaction pattern analysis,
ultimate beneficial owner analysis,
originator and beneficiary analysis,
geographic risk assessment,
sanctions and aml compliance,
regulatory compliance,
bank aml policies,
first line of defense,
escalation management,
suspicious activity escalation,
audit ready documentation,
investigation narratives,
evidence collection,
quality assurance reviews,
quality control qc,
subject matter expert sme support,
case management tools,
aml systems,
workflow tools,
osint research,
open source intelligence,
adverse media screening,
regulatory reporting support,
sla management,
productivity and quality metrics,
continuous improvement,
stakeholder collaboration,
peer mentoring,
risk assessment judgment,
independent decision making,
regulatory adaptability,
change management,
banking regulations,
regulation e,
regulation z,
cfpb guidelines,
facta compliance,
fcra compliance.,