Company Name

Oracle India Pvt Ltd ( Hyderabad )

Job Description

• Responsibilities and Needed Skills 
  •  Ability to coordinate, organize, and prioritize work activities for self and others is a must.
  •  Excellent proven customer service skills.
  •  Ability to clearly document processes and activities, maintain service desk records including incident reports and knowledge base articles.
  •  Willingness to work 24 x 7, including weekends and shifts as needed.
  •  Ability to diagnose and resolve basic technical issues.
  •  Escalate unresolved or complex issues to senior analysts or other IT teams.
  •  Proficient in English with excellent communication skills.
  •  Customer-oriented attitude.
  •  Ensure timely resolution of issues while adhering to service level agreements (SLAs). 
  •  Ability to multitask and handle diverse responsibilities.
  •  Able to build relationships with key stakeholders and senior management.
  •  Escalate unresolved or complex issues to senior analysts or other IT teams.
  • Familiarity with IT service desk metrics and processes.
  • SQL, UNIX required as well as Oracle Database.

Job Details

Education Summary

Contact Details