Company Name

Wipro ( Chennai )

Job Description

• Key Responsibilities
  • Provide technical support and resolve client issues via calls and emails.
  • Record and document client interactions, issues, and resolutions as per company standards.
  • Troubleshoot problems effectively by guiding clients through step-by-step solutions.
  • Maintain high quality standards and ensure all issues are resolved within SLA limits.
  • Escalate critical or unresolved issues to team leaders when necessary.
  • Use internal knowledge bases and FAQs to assist clients efficiently.
  • Ensure all product disclosures and information are shared correctly with clients.
  • Contribute to self-help documentation to improve response time and client satisfaction.
  • Participate in training sessions to stay updated on product changes and process updates.
  • Collaborate with team members to enhance service delivery and customer satisfaction.

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Education Summary

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