Company Name

GENPACT ( Noida )

Job Description

• Job Description:
  • Ready to build the future with AI
  • At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
  • If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
  • Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Senior Associate-L1/L2 support
  Responsibilities:
  • Experience in providing Level 1/2 application support (complex workflow)
  • Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English.
  • Experience/knowledge of ServiceNow basics (Incident management)
  • Good knowledge of MS Excel and Ppt
  • Must have IT background
  • Should NOT be from Hardware(Desktop/laptop), Networking or floor support type of role.
  • Qualifications we seek in you!
  • Minimum Qualifications
  • A Bachelor%27s university degree with demonstrated high academic achievement.
  • Preferred Qualifications/ Skills
  • Handling VIP user query/issue on shared mailbox or ServiceNow tool (planned) and providing on-time resolution.
  • Setting up access for new users.
  • Testing few scenarios on lower env. of application (Dev/Sandbox/Training)
  • Coordinating between key stakeholders, Development(L3) and other support team.

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