Service Desk Analyst
KeySkills
Job Description
- Job descriptionBe responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Job Details
Experience :
0 To 4
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaTest Engineer
Experience -
3 to 5
Key Skills -
Manual and Automation Testing,
Test Case Design & Execution,
Test Planning and Documentation,
Model-Based Testing (Wipro?s Testing Framework),
Defect Detection,
Reporting & Tracking,
UAT (User Acceptance Testing),
Automation Tools (VB Macros,
GUI Automation,
Scheduling Tools),
Test Environment Setup & Validation,
Test Status Reporting & Dashboard Creation,
Quality Assurance & Risk Analysis,
SDLC and STLC Knowledge,
Customer Communication & Stakeholder Reporting,
Attention to Detail & Problem-Solving Skills,
Familiarity with Test Management Tools (eCube,
TMS),
Strong Analytical and Documentation Skills,
Frontend Developer
Experience -
0 to 2
Key Skills -
RESTful API Integration,
Cloud-Based Front-End Development,
Front-End Security (Authentication,
Data Handling,
Input Validation),
Responsive and Scalable UI Design,
Agile Development & Collaboration,
Code Review & Best Practices,
CI/CD & Cloud Deployment Strategies,
Problem-Solving & Debugging,
Python / GoLang (Preferred),
AI/ML Integration Awareness (Preferred),
Accessibility & Inclusive Design Principles,
Strong Communication & Team Collaborationnd inclusive design principles,
Application Developer
Experience -
3 to 5
Key Skills -
Input Output,
Set,
Constructors,
Access Specifiers,
Synchronized,
transient,
List,
Final,
Abstract Classes,
Collections,
Java 8 or higher,
File IO,
Volatile,
Java Keywords,
static,
Design Patterns,
Jvm,
Multithreading,
Exceptions,
Oop Concepts,
Generics,
Hibernate,
Jsp,
Memory Management,
Synchronization,
Spring,
Interfaces,
Serialization,
Exception Handling,
Map,
Servlets,