Service Desk Analyst
KeySkills
Job Description
- Job descriptionBe responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Job Details
Experience :
0 To 4
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 4 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaData Scientist
Experience -
6 to 9
Key Skills -
Data Science,
Machine Learning,
Natural Language Processing (NLP),
Generative AI,
Agentic AI Frameworks,
LangGraph,
LlamaIndex,
MCP,
Large Language Models (LLMs),
Azure OpenAI,
Open Source LLMs,
Python Programming,
Deep Learning,
Transformers,
GANs,
VAEs,
Prompt Engineering,
Model Training & Serving,
Data Sparse Modeling,
Cloud Native Development,
AWS,
Microsoft Azure,
Azure AI Services,
ML Pipelines,
Data Preprocessing,
Guardrails for LLMs,
Hallucination Mitigation,
NLP Applications,
Text Generation,
Text Summarization,
Language Translation,
RDBMS,
MarkLogic,
NoSQL Databases,
Elasticsearch,
Pharma R&D Domain Knowledge,
Agile Collaboration,
Stakeholder Communication,
Mentoring & Leadership.,
Senior analyst
Experience -
3 to 5
Key Skills -
Customer support,
Technical troubleshooting,
SLA adherence,
Query resolution,
Ticket management,
Incident documentation,
Problem diagnosis,
Client communication,
Email support,
Call handling,
Knowledge base usage,
Product support,
Product navigation assistance,
Escalation management,
Trend analysis,
Customer service,
Professional communication,
Record keeping,
Process compliance,
Multi-tasking,
Time management,
Attention to detail,
Learning agility,
Product training participation,
Self-learning,
Client relationship management,
Alternative solution offering,
Follow-up coordination,
Documentation skills.,
Fullstack Java Developer
Experience -
6 to 10
Key Skills -
Java,
J2EE,
REST APIs,
JSON,
Spring,
Spring Boot,
Spring Batch,
Vert.x,
JDBC,
JMS,
Angular,
React JS,
Node.js,
Material Design,
Kafka,
Redis,
NoSQL,
MySQL,
DB2,
Oracle,
SQL,
Object Oriented Programming (OOP),
Design Patterns,
Agile,
CI/CD,
Git,
Jenkins,
SonarQube,
JUnit,
SDLC,
Microservices,
Troubleshooting,
Analytical Skills,
Communication Skills,
Team Collaboration,
IOT Developer
Experience -
4 to 6
Key Skills -
IoT Development,
IoT Edge Computing,
Python,
Node.js,
JavaScript,
HTML,
Angular,
ReactJS,
Front-End Development,
Back-End Development,
IoT Hardware Integration,
Sensors Integration,
MQTT,
HTTP,
TCP/IP,
Cloud Platforms (Azure,
AWS,
ThingWorx),
Azure IoT Edge,
Azure IoT Hub,
Azure App Service,
Stream Analytics,
Logic Apps,
Azure Functions,
Service Bus,
Key Vault,
Storage Accounts,
Azure Active Directory,
SQL Databases,
NoSQL Databases,
CI/CD Pipelines,
Automated Testing,
Agile Methodologies,
SDLC,
System Design,
Workflow Design,
Edge Application Security,
API Development,
Cross-Time Zone Collaboration,
Technical Documentation,
Mentoring & Team Guidance.,