Support Engineer III
KeySkills
Company Name
Job Description
- Act as first-level support for production software application issues
- Troubleshoot, diagnose, and fix live production incidents
- Provide DevOps / Software Support for Last Mile network systems
- Develop monitoring tools and improve system observability
- Perform root cause analysis for recurring and high-impact issues
- Implement fixes in Perl, Ruby, or Java codebases
- Write and execute SQL queries for debugging and data validation
- Perform software maintenance and configuration updates
- Track, document, and resolve technical issues efficiently
- Collaborate with Development, Operations, and IT Support teams
- Improve and automate support processes
- Enhance existing software and contribute to system reliability
- Create and maintain technical documentation
- Handle multiple tasks under pressure while meeting SLAs
- Identify problems proactively and prevent outages
- Prioritize issues correctly to minimize customer impact
Job Details
Experience :
2 To 6
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
8 Lac - 15 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4430883088
e-mailId :
melwintp@amazon.com
Address :
Amazon Development Centre (India) Pvt Ltd,
#40, 3rd Floor, SP InfocityM G R Salai,Perungudi, Kandanchavady,
Chennai.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaBackend Developer
Experience -
10 to 15
Key Skills -
Backend Development,
Server Side Programming,
Python,
Java,
.NET,
PHP,
Ruby,
SQL,
Database Management,
RESTful APIs,
API Integration,
Data Security Best Practices,
Microservices Architecture,
Cloud Platforms AWS Azure Google Cloud,
Docker,
Containerization,
CI CD,
Git,
Version Control,
Agile Scrum,
Test Driven Development TDD,
Serverless Architecture,
Debugging,
Performance Optimization.,
DevOps Technical Lead
Experience -
3 to 5
Key Skills -
Customer Requirement Analysis,
Project KPIs Management,
DevOps Practices,
CI CD Tools,
Automation Tools,
IT Infrastructure Management,
Team Planning and Leadership,
Project Management,
Stakeholder Management,
Tool and Infrastructure Setup,
Software Development Lifecycle SDLC,
Release and Deployment Management,
Code Review and Validation,
Debugging and Troubleshooting,
Process Monitoring and Improvement,
Continuous Improvement,
Automation Strategy,
Cybersecurity,
Vulnerability Assessment,
Risk Management,
Incident Management,
Root Cause Analysis RCA,
Team Coordination,
Client Communication.,
Administrator
Experience -
0 to 2
Key Skills -
IT Service Management (ITSM),
Incident & Problem Management,
Hardware and Software Installation & Configuration,
Network Monitoring & Maintenance,
Root Cause Analysis & Troubleshooting,
Service Request Handling & SLA Management,
System & Server Administration,
Backup and Data Recovery,
User Access Management,
Customer Support & Client Relationship Management,
Ticketing Tools (e.g.,
ServiceNow,
Remedy,
JIRA),
Remote Support & On-site Coordination,
Performance Monitoring & Reporting,
Process Adherence & Quality Assurance,
Technical Documentation & Knowledge Base Maintenance
,