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System Engineer


KeySkills

Company Name

Wipro ( Bangalore )


Job Description

  • Job description:
    • Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Job Details

Experience : 1 To 5
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 3 Lac - 5 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 4439523952
e-mailId : helpdesk.recruitment@wipro.com
Address : Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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