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System Engineer


KeySkills

Company Name

Wipro ( Bangalore )


Job Description

  • Job Description 
    Do
    • Excellent communication skills
    •  Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. 
    •  Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. 
    •  Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support 
    •  Answer incoming calls and respond to customerâÂ?Â?s emails in timely manner. 
    •  Manage and resolve customer complaints. 
    •  Identify and escalate issues to supervisors as and when needed. 
    •  Provide product and service information to customers. 
    •  Research required information using available resources and Offer Solution to customers. 
    •  Research, identify, and resolve customer complaints using applicable software. 
    •  Route calls and tickets to appropriate resources and Domains who can best support he user, 
    •  Document all call information according to standard operating procedures. 
    •  Recognize, document, and alert the management team of trends in customer calls. 
    •  Create SOPs for new Issues and resolution given. 
    •  Complete call logs and reports.

Job Details

Experience : 0 To 2
Number Of Vacancies : 10
Job Type : Permanent
Industry Type : IT/Software
Salary : 2 Lac - 4 Lac P.A

Education Summary

UG : Any UG Degree PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 4439523952
e-mailId : helpdesk.recruitment@wipro.com
Address : Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.

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Central Jakarta No 1234, Jakarta, Indonesia

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