Company Name

Ford ( Chennai )

Job Description

• • Capable of leading transitioning of activities.
  • Drive process improvement and automation efforts within the team to generate efficiencies.
  • Possess good communication and maintain strong collaboration with the business team.
  • Ensure the team has adequate employee resources, system access, and necessary skill sets to achieve objectives.
  • Collaborate with Operations Managers to develop clear, challenging objectives for team members, including stretch goals, and ensure these are effectively cascaded.
  • Focus on the career development of team members and identify appropriate growth opportunities.
  • Ensure timely and appropriate recognition is provided to team members based on their performance and contributions.
  • Conduct transparent individual performance reviews, providing constructive feedback and guidance.
  • Provide process training and guidance to team members as and when needed.
  • Support general departmental activities and initiatives as required.
  Responsibilities:
  • Diligently monitor process queues to ensure all Service Level Agreements (SLAs) are met on a daily basis and promptly report any SLA misses to management.
  • Lead, coach, and support a team of reporting members, actively managing their performance to ensure the delivery of outstanding service.
  • Review and report accurate team daily work outputs daily using metrics to monitor performance and quality.
  • Drive initiatives to improve the quality of services utilizing established quality frameworks (such as LOD, TGW, and DRGs) and implement effective action plans.
  • Support internal reviews (like CSA/MCRP) and external audits (including GAO, as applicable).
  • Perform detailed DRG reviews monthly or as required, proactively identify gaps and implement effective action plans.
  • Capable of leading transitioning of activities.
  • Drive process improvement and automation efforts within the team to generate efficiencies.
  • Possess good communication and maintain strong collaboration with the business team.
  • Ensure the team has adequate employee resources, system access, and necessary skill sets to achieve objectives.
  • Collaborate with Operations Managers to develop clear, challenging objectives for team members, including stretch goals, and ensure these are effectively cascaded.
  • Focus on the career development of team members and identify appropriate growth opportunities.
  • Ensure timely and appropriate recognition is provided to team members based on their performance and contributions.
  • Conduct transparent individual performance reviews, providing constructive feedback and guidance.
  • Provide process training and guidance to team members as and when needed.
  • Support general departmental activities and initiatives as required.

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Education Summary

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