Technical Administrator
Job Description
- Job description:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
Job Details
Experience :
1 To 2
Number Of
Vacancies :
10
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
3 Lac - 5 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
4439523952
e-mailId :
helpdesk.recruitment@wipro.com
Address :
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaService Desk Analyst
Experience -
0 to 2
Key Skills -
User Support,
Customer Service,
Incident Management,
Ticket Logging,
Service Desk Operations,
SLA & TAT Management,
Troubleshooting Skills,
Email & Chat Support,
Call Handling,
Technical Support,
Software & Hardware Basics,
ITIL Knowledge,
Problem Resolution,
Escalation Management,
Communication Skills,
Client Application Familiarity,
Process Documentation,
MIS Reporting,
Resolution Log Management,
Feedback Handling,
Process Improvement,
Tracking Tools Usage,
Multitasking Ability,
Time Management,
Application Support Engineer
Experience -
0 to 2
Customer Service
Experience -
0 to 3