Technical Specialist
KeySkills
Company Name
Job Description
- Job Description
- Attention to detail and a strong focus on delivering high-quality designs within project timelines.
- Hardware knowledge of Blade / Rack ServersWindow administration with following required skills:WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.
- Microsoft failover Cluster basic knowledgeBasic understanding of VMwareBasic HP server H/W knowledge including iLO, RAID and HP TeamingKnowledge of Incident Management, Change Management and Problem Management.
- To provide support for on call escalations and doing root cause analysis of given issue.
- To independently resolve tickets within agreed SLA of ticket volume and time .
- To adhere to quality standards, regulatory requirements and company policies.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Job Details
Experience :
0 To 2
Number Of
Vacancies :
20
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
12 Lac++ - 15 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8066714000
e-mailId :
darapunenir@hcl.com
Address :
HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaIBM Datastage Specialist
Experience -
0 to 1
Key Skills -
RedHat Linux 6.x 7.x 8.x,
System Scripting Shell,
Infrastructure Administration Open,
Environment,
Oracle 12 and 19,
Cloud Native Application with focus on IBM cloud Platform as a Service,
IBM Data Stage,
Service Now ticketing system,
Windows Server 2012 2016 2019,
Qlik change data capture,
SQL Server 2012 2016 2019,
Websphere Application Server 7.x 8.x,
9.x,
Kafka,
Mongo Db,
DB2,
Postgres,
Python
,
NOC Engineer
Experience -
0 to 2
Technical Support Engineering - UEX
Experience -
2 to 4
Key Skills -
Technical Support Engineering,
Customer Support,
Troubleshooting,
Windows Server,
Remote Desktop Services,
VMware,
Citrix,
Printing Configuration,
WMI,
PowerShell,
DCOM,
User Profile Management,
Application Installation and Management,
Windows Virtual Desktop,
WVD,
FSLogix,
Incident Management,
Root Cause Analysis,
Microsoft Support Tools,
Communication Skills,
Collaboration,
Problem Solving
,
System Engineer
Experience -
1 to 3
Key Skills -
Operating System Troubleshooting (Windows / macOS / Linux),
Hardware & Software Installation / Configuration,
System Administration & Maintenance,
Active Directory,
User Management & Permissions,
Network Troubleshooting (LAN/WAN,
VPN,
DNS,
DHCP),
Email & Collaboration Tools Support (Outlook,
Teams,
etc.),
Virtualization Technologies (VMware,
Hyper-V,
VDI,
Citrix),
Remote Desktop & Remote Support Tools,
Security Tools & Endpoint Protection,
Patch Management & System Updates,
Server Monitoring & Performance Optimization,
Backup & Recovery Procedures,
Incident,
Problem & Change Management (ITIL),
Ticketing Tools (ServiceNow,
JIRA,
Remedy),
Log Analysis & Root Cause Troubleshooting,
Scripting Basics (PowerShell / Bash ? optional but useful),
Customer Communication & Documentation Skills,
SLA Compliance & Escalation Handling,
Creating SOPs & Knowledge Base Articles,