« Go back to job list

Technical Specialist


KeySkills

Company Name

HCL Technologies Ltd ( Bangalore )


Job Description

  • Job Description
    • Attention to detail and a strong focus on delivering high-quality designs within project timelines.
    • Hardware knowledge of Blade / Rack ServersWindow administration with following required skills:WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.
    • Microsoft failover Cluster basic knowledgeBasic understanding of VMwareBasic HP server H/W knowledge including iLO, RAID and HP TeamingKnowledge of Incident Management, Change Management and Problem Management. 
    • To provide support for on call escalations and doing root cause analysis of given issue.
    •  To independently resolve tickets within agreed SLA of ticket volume and time .
    •  To adhere to quality standards, regulatory requirements and company policies.
    •  Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .
    • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Details

Experience : 0 To 2
Number Of Vacancies : 20
Job Type : Permanent
Industry Type : IT/Software
Salary : 12 Lac++ - 15 Lac P.A

Education Summary

UG : BE/B.Tech PG : Any PG Degree

Contact Details

Contact Person : NA
Contact Number : 8066714000
e-mailId : darapunenir@hcl.com
Address : HCL Technologies Ltd,
ETA- Techno Park, SPECIAL ECONOMIC ZONE,
33, Rajiv Gandhi Salai, Navallur Village and Panchayat,
Thiruporur Panchayat Union, Chengalpet Taluk, Kanchipuram Dist.

Back

Similar Jobs

View all Jobs in this Company

Office Location

Central Jakarta No 1234, Jakarta, Indonesia

Similar Jobs

System Engineer

Experience - 3 to 5
Key Skills - Operating System Troubleshooting (Windows / macOS / Linux), Hardware & Software Installation / Configuration, System Administration & Maintenance, Active Directory, User Management & Permissions, Network Troubleshooting (LAN/WAN, VPN, DNS, DHCP), Email & Collaboration Tools Support (Outlook, Teams, etc.), Virtualization Technologies (VMware, Hyper-V, VDI, Citrix), Remote Desktop & Remote Support Tools, Security Tools & Endpoint Protection, Patch Management & System Updates, Server Monitoring & Performance Optimization, Backup & Recovery Procedures, Incident, Problem & Change Management (ITIL), Ticketing Tools (ServiceNow, JIRA, Remedy), Log Analysis & Root Cause Troubleshooting, Scripting Basics (PowerShell / Bash ? optional but useful), Customer Communication & Documentation Skills, SLA Compliance & Escalation Handling, Creating SOPs & Knowledge Base Articles,

Lead Infrastructure Architect

Experience - 8 to 15
Key Skills - DELL EMC ECS & DELL EMC DataDomain, Azure Blob Storage, Amazon S3, Google Cloud Storage, Windows & Linux OS for storage deployments, VERITAS NetBackup, Storage system optimization & cost efficiency, Cloud basics & hybrid work models, Problem-solving, collaboration, and mentoring.,

Desktop Support Engineer

Experience - 1 to 2
Key Skills - Windows 10/11, MS Office, Troubleshooting, Hardware and software support, Networking basics (LAN/Wi-Fi, TCP/IP, DHCP), User account management, email configuration, Ticketing tools (ServiceNow, Jira), ITIL framework knowledge (optional), Good communication, problem-solving, and customer service skills.,

Systems Engineer- Control M

Experience - 0 to 2
Key Skills - UNIX & WINDOWS OS, Server, EM, CCM, Agents, GUI,
View All...