Technical Support Advisory
KeySkills
-
Customer support and service delivery,
Technical troubleshooting,
Case management,
Escalation handling,
Service level agreement management,
KPI monitoring,
Process compliance,
Technical readiness and training,
Product and service knowledge,
Content creation and documentation,
Knowledge management,
Change management,
Stakeholder collaboration,
Cross-team coordination,
Customer experience management,
Problem solving,
Root cause analysis,
Quality assurance,
Communication and influencing skills,
Relationship management,
Project and program management,
Microsoft products and services,
Data analysis and reporting,
Operational excellence,
Job Description
- Responsibilities
- Design and develop high-quality software components and libraries for Windows developers.
- Build scalable, extensible, and maintainable APIs following consistent design patterns.
- Contribute to the evolution of the Windows app platform and developer ecosystem.
- Participate in open-ended explorations, prototyping, and innovation initiatives.
- Collaborate closely with architects, senior engineers, program managers, and AI/ML scientists.
- Contribute to system architecture with focus on performance, power efficiency, reliability, and security.
- Write clean, efficient, and well-tested code following best engineering practices.
- Debug complex issues, perform root cause analysis, and implement long-term solutions.
- Engage with internal teams and external open-source developers through GitHub.
- Continuously learn and adapt to new technologies, tools, and platform capabilities.
- Support the mission of delivering delightful and impactful experiences for Windows users.
Job Details
Experience :
2 To 4
Number Of
Vacancies :
5
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
5 Lac - 7 Lac
P.A
Education Summary
UG :
BE/B.Tech
PG :
Any PG Degree
Contact Details
Contact
Person :
NA
Contact
Number :
8066587000
e-mailId :
careers@microsoft.com
Address :
Microsoft Signature Building,
Embassy Golf Links Business Park,
Domlur, Bengaluru,
Karnataka.
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSupport Engineer - III
Experience -
2 to 5
Key Skills -
Linux Administration,
Troubleshooting,
Incident Management,
Ticket Handling,
Monitoring & Alerting,
Infrastructure Support,
SOP Documentation,
Root Cause Analysis (RCA),
Automation (Shell/Python ? Basics),
Configuration Management,
Change Management,
On-call Support,
System Availability,
Operational Excellence,
Software Dev Engineer I
Experience -
2 to 5
Application Designer
Experience -
4 to 6
Custom Software Engineer
Experience -
3 to 5