Technical Support Customer Car
KeySkills
Job Description
- Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Follow-ups via Email and phone on cases
- Knowledge base Article creation for handled queries.
- Identify and own Lean and Transformation projects.
Job Details
Experience :
0 To 3
Number Of
Vacancies :
1
Job Type :
Permanent
Industry Type : IT/Software
Salary
:
2 Lac - 5 Lac
P.A
Education Summary
UG :
Any UG Degree
PG :
Any PG Degree
Contact Details
Contact
Person :
Contact
Number :
8030835000
e-mailId :
hr.helpdeskexit@genpact.com
Address :
RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116
Office Location
Central Jakarta No 1234, Jakarta, IndonesiaSupport Engineer - III
Experience -
2 to 5
Key Skills -
Linux Administration,
Troubleshooting,
Incident Management,
Ticket Handling,
Monitoring & Alerting,
Infrastructure Support,
SOP Documentation,
Root Cause Analysis (RCA),
Automation (Shell/Python ? Basics),
Configuration Management,
Change Management,
On-call Support,
System Availability,
Operational Excellence,
Software Dev Engineer I
Experience -
2 to 5
Lead Consultant SFDC Developer
Experience -
3 to 9
Key Skills -
salesforce development,
salesforce lightning,
lightning web components lwc,
aura components,
apex programming,
visualforce,
salesforce system architecture,
salesforce customization,
salesforce configuration,
sharing rules,
roles and profiles,
workflow rules,
process builder,
salesforce flows,
declarative development,
agile methodology,
scrum,
unit testing,
apex test classes,
code coverage optimization,
trigger development,
batch apex,
scheduled apex jobs,
salesforce design patterns,
best coding practices,
api integration,
rest api,
soap api,
middleware integration,
third party integrations,
data migration,
data loading,
salesforce security model,
debugging and troubleshooting,
production support,
incident management,
service requests handling,
enhancements and change requests,
release management,
deployment,
ci cd for salesforce,
version control,
git,
business requirement analysis,
stakeholder collaboration,
mentoring and team support,
salesforce best practices,
scalable solution design.,
Property Accountant
Experience -
2 to 4
Key Skills -
property accounting,
real estate accounting,
commercial property accounting,
residential property accounting,
mixed use properties,
month end close,
journal entries,
general ledger,
bank reconciliations,
cash management,
wire payments,
accounts receivable analysis,
collections support,
budgeting,
forecasting,
financial planning,
variance analysis,
cost management,
revenue optimization,
gaap compliance,
financial reporting,
monthly financial statements,
quarterly reporting,
cam reconciliations,
tenant billings,
vendor invoice processing,
yardi,
mri,
jd edwards,
fixed asset accounting,
depreciation,
amortization,
construction accounting,
draw management,
workpapers,
management fee calculation,
audit support,
internal audits,
ad hoc reporting,
ms excel,
organizational skills,
attention to detail,
stakeholder collaboration,
time management.,