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Technical Support Customer Car


KeySkills

Company Name

GENPACT ( Bangalore )


Job Description

    •     Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)   via Call, Chat
    •     Perform troubleshooting to fix the customer issues via Call, Chat and Email 
    •     Perform RAS (Remote Access Session) when required via Chat and Phone
    •     Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
    •     Follow-ups via Email and phone on cases
    •     Knowledge base Article creation for handled queries. 
    •     Identify and own Lean and Transformation projects.

Job Details

Experience : 0 To 3
Number Of Vacancies : 1
Job Type : Permanent
Industry Type : IT/Software
Salary : 2 Lac - 5 Lac P.A

Education Summary

UG : Any UG Degree PG : Any PG Degree

Contact Details

Contact Person :
Contact Number : 8030835000
e-mailId : hr.helpdeskexit@genpact.com
Address : RMZ One Paramount Porur Chennai, Campus-10,6th Floor, RMZ-One Paramount, Mount Poonamallee High Road, Porur, Chennai- 600116

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Office Location

Central Jakarta No 1234, Jakarta, Indonesia

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