Company Name

Movate Technologies Pvt Ltd ( Chennai )

Job Description

• Job Responsibilities
  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related Devices.
  • Ensure resolution provided in the first interaction with the customer.
  • Acquiring knowledge about the newly released products and recent updates.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
  • Position and sell Premium support contracts to customers based on their support entitlement.
  Desired skills
  • Self-Motivated & Ability to Work Under Pressure
  • Should have good comprehensibility and understandability of what customers want.
  • Should have critical thought process and decision-making capability with focus on accuracy. Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell.
  • Candidates should be open to a shift of 24x7.

Job Details

Education Summary

Contact Details