Company Name

Movate Technologies Pvt Ltd ( Chennai )

Job Description

• Job Description:
  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
  • Ensure resolution provided in the first interaction with the customer
  • Acquiring knowledge about the newly released products and recent updates.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Position and sell Premium support contracts to customers based on their support entitlement.
  Technical skills:
  • Self-Motivated & Ability to Work Under Pressure
  • Should have good comprehensibility and understandability of what customers want
  • Should have critical thought process and decision-making capability with focus on accuracy
  • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell
  Soft Skills:
  1. Should possess good English verbal skills
  2. Excellent logical reasoning
  3. Computer Proficiency:
  4. Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Job Details

Education Summary

Contact Details